Postage and Packing
We do everything we can to dispatch your parcel on the day of your order. You can choose from two postage options:
- UK Standard Delivery: £4.00
- UK Next Day Delivery if ordered before 1.00 p.m. Monday to Friday: £7.00
Return or exchange an item – our 100% money back guarantee
If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 7 days of receipt.
Returned items should be unused and must be returned in original packaging with any enclosed documentation and reason for return. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item:
- Goods will only be accepted for return if they are despatched within 7 days of delivery, unless you have notified us otherwise.
- The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value for the goods.
- The cost of returning the item to us is your responsibility.
- Delivery charges are only refundable where goods are faulty and a refund it made.
Please return your item to:
Kent House, Ashford Road
Harrietsham, Kent, ME17 1BW